Question: Q: “Adobe AIR.framework” is damaged and can’t be opened. An App called HymnQuest no longer launches. Instead I get the message “Adobe AIR.framework” is damaged and can’t be opened. Double-click ADE4.0Installer.dmg file from your computer, to start the installation process. Click Continue to begin the installation process. Select the destination for the drive where you want to install Adobe Digital Editions. Digital Editions only installs on the drive where Mac OS is installed.
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Adobe AIR is a computer program known as a runtime. It is necessary to have Adobe AIR on your computer to run certain applications. Applications that require Adobe AIR are called Adobe AIR applications.
Most Adobe AIR problems are related to having the correct version of Adobe AIR. Before you begin troubleshooting your problem, get the latest version of Adobe AIR for your operating system. Adobe AIR is available for free.
The description of Adobe AIR Adobe’s AIR technology has made it possible for developers around the world to create some of the most stunning apps and mobile games available today. Adobe AIR is one of the most powerful runtime environments, with over 100 million installations on devices across the globe. Adobe Reader 20.013.20064 for Mac is free to download from our application library. The following versions: 11.0, 10.1 and 9.4 are the most frequently downloaded ones by the program users. The unique identifier for this application's bundle is com.adobe.Reader. Adobe Reader for Mac is categorized as Productivity Tools.
Before you begin troubleshooting, perform the following tasks:
Determine the version of Adobe AIR on your computer
An Adobe AIR application requires a minimum version of Adobe AIR. Typically, the Adobe AIR application's installation program makes sure that your computer has the correct version of Adobe AIR. If necessary, the Adobe AIR application downloads and installs the latest version of Adobe AIR.
You can check which version of Adobe AIR is installed on your computer. To do so, follow the steps provided here.
However, you can get an older version of Adobe AIR here.
The installation program installs Adobe AIR at the following location:
- /Library/Frameworks/Adobe AIR.framework/
The Adobe AIR installation log file can help you troubleshoot your installation problem. You can also use the log's contents if you post a question to the Adobe AIR installation issues forum.
For Adobe AIR 1.0 to 1.5.3, see this document for more information.
You can get the contents of the install log using the following steps:
Mac OS X |
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The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.
The .airappinstall.log file can reveal the specific issue. The Adobe AIR application installer could've found an instance of Adobe AIR or the Adobe AIR application on a mounted drive other than main drive. Time Machine (10.5.x) could have a backup of the application. Unmount drives other than main drive and retry installation.
It's possible that the Adobe AIR application didn't download from the website completely. Retry downloading the Adobe AIR application (the .air file).
You could receive an invalid signature verification log error if the certificate used to sign the Adobe AIR application has expired.
The AIR Installer states it is already installed, or requires AIR. Can't install AIR
This error can occur if the installer is in a different language (Korean).
Mac users experienced this error in 1.1. A corrupt locale list could be the cause. Try moving languages in your locale language list or adding a language. Mac OS rebuilds locale settings.
The user interface / window does not appear when running an Adobe AIR application, the Adobe AIR installer, or the Adobe AIR uninstaller.
Check the locale settings to see if Latin American Spanish (es-419) is in the list. Incorrect settings trigger an esoteric bug that can cause the behavior described in the Adobe AIR installer and uninstaller, and in some Adobe AIR applications.
The Adobe AIR installer doesn't display a window when launched.
This issue appears to be a conflict with an internal Webkit library. Follow these steps to work around this problem:
- Download and mount the latest Adobe AIR installer from http://get.adobe.com/air
- Open the 'Terminal' application found in your Application/Utilities folder
- Copy and past the following command:
sudo /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted - After hitting enter, you will be prompted for your login password.
- Installation takes a few minutes. Look for output similar to the following:
- Once complete, close Terminal and install your Adobe AIR application.
During installation of Adobe AIR, you receive an error dialog with contents similar to 'An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.'
Follow these steps for the manual solution:
- Using Finder, navigate to your Applications folder and look for a file (not a folder) named 'Adobe'. If one exists, rename or delete it.
- Open the Terminal application in your Applications/Utilities folder. Run the following commands:
Next, adjust the ownership of a particular folder. Run the following two commands in Terminal, noting the user name response of the 'whoami' command. Replace username with your username in the next command:
- sudo chown -R username:staff ~/Library/Application Support/Adobe/AIR/
Close the Terminal application and rerun the Adobe AIR installer.
During installation of Adobe AIR or an Adobe AIR application, you receive an error similar to the following:
'You cannot open the application Adobe AIR installer.app because it is not supported on this architecture.'
The Mac PowerPC is no longer supported by Adobe AIR. You can only install and use Adobe AIR applications that require AIR 1.5.3 or earlier. Use Adobe AIR version 1.5.3:
Download Adobe AIR 1.5.3 for MacOS.
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-mac-os.html
Note: Adobe AIR applications that require Adobe AIR 2 or later cannot be installed or used on a Mac PowerPC.
.See other installation problems.
Do you still have problem with the Adobe AIR installation? Post your question in the Adobe AIR Installation Issues forum.
Get the latest version of Adobe AIR | Get a different version of Adobe AIR |
Once you have installed the runtime, you can remove it using the following procedures.
Remove the runtime on a Windows computer
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- In the Windows Start menu, select Settings > Control Panel.
- Open the Programs, Programs and Features, or Add or Remove Programs control panel (depending on which version of Windows you are running).
- Select “Adobe AIR” to remove the runtime.
- Click the Change/Remove button.
Remove the runtime on a Mac computer
- Double-click the “Adobe AIR Uninstaller”, which is located in the /Applications/Utilities folder.
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Remove the runtime on a Linux computer
Do one of the following:
- Select the “Adobe AIR Uninstaller” command from the Applications menu.
- Run the AIR installer binary with the -uninstall option
- Remove the AIR packages (adobeair and adobecerts) with your package manager.
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Remove the runtime from an Android device
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- Open the Settings app on the device.
- Tap the Adobe AIR entry under Applications > Manage Applications.
- Tap the Uninstall button.
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You can also use the ADT -uninstallRuntime command. See ADT uninstallRuntime command for more information.
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Remove a bundled runtime
To remove a captive bundled runtime, you must remove the application it is installed with. Note that captive runtimes are only used to run the installing application.